Major Update to ImmiAccount: New Online Features for Paper-Based Parent Visa Applications
Team Universal Adviser
Published on: May 7, 2025
Major Update to ImmiAccount:
Australia’s Department of Home Affairs has announced a significant update to its online platform, ImmiAccount, introducing new services to streamline the management of paper-based Parent visa applications. This initiative marks a major step towards enhancing accessibility and efficiency for visa applicants, offering a hybrid model that blends traditional paper lodgement with the convenience of digital tools.
While the requirement to submit Parent visa applications via paper forms remains in place, applicants can now import their lodged applications into ImmiAccount once an official acknowledgement of receipt is issued. This import function opens the door to a variety of online services previously unavailable to paper-based applicants.
By integrating their application into ImmiAccount, users can benefit from a more transparent and manageable visa process, significantly reducing the reliance on traditional correspondence methods such as postal mail and physical document submissions.
Key Benefits and Features
The Department has outlined several major services now available to applicants through ImmiAccount:
Document Uploading: Applicants can digitally upload additional supporting documents directly to their case file, eliminating the need to send documents by post.
Application Status Tracking: Real-time updates allow applicants to check the progress of their application, providing greater clarity and reducing uncertainty.
Communication Hub: Important messages and notifications from the Department of Home Affairs can now be accessed securely and quickly via the ImmiAccount portal.
Updating Personal Details: Applicants can amend personal information online, such as changes in address or passport details, ensuring their application records remain up to date.
These enhancements not only improve the overall applicant experience but also contribute to faster processing times by reducing manual handling and increasing administrative efficiency.
The new online features are available to all applicants with Parent visa applications, whether newly lodged or existing cases. However, it is important to note that these services do not apply to Parent (subclass 103) visa applications lodged before November 2018. Those older cases will continue to be managed through traditional processes.
Key requirements for the Australia Family Visa dictate that the sponsor must be residing in Australia as an Australian Permanent Resident, Citizen, or qualified New Zealand Citizen. Additionally, the sponsor must:
Be at least 18 years old
Demonstrate sufficient income to support the applicant
Meet character and health standards if a qualified New Zealand Citizen residing in Australia
For Permanent Subclass Visas, sponsors must commit to providing financial support and accommodation to the applicant for two years following their arrival in Australia.
Other Family Members
Carers, Dependent Relatives, Sisters, and Brothers can also migrate to Australia initially on a Provisional Visa, with the possibility of later obtaining Permanent Resident status. Sponsorship requirements remain consistent, requiring sponsorship by an Australian Permanent Resident, Citizen, or qualified New Zealand Citizen.
This update reflects Australia’s broader commitment to modernizing its immigration services by leveraging digital technology. By providing online support tools even for paper-based applications, the Department is ensuring that all applicants, regardless of their technological capabilities or application method, can benefit from improved transparency, communication, and processing efficiency.
Applicants are encouraged to set up an ImmiAccount if they have not already done so, and to monitor it regularly for updates related to their Parent visa application.